Mercure Ostrava Center Hotel 4 stars

Customer review rating (ALL Rating) 4.7/5 818 reviews

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Mercure Ostrava Center Hotel - Image 1
Mercure Ostrava Center Hotel - Image 2
Mercure Ostrava Center Hotel - Image 3
Mercure Ostrava Center Hotel - Image 4
Ceskobratrska 18/1742, 702 00 OSTRAVA, Czech Republic

Description

Hotel extras

  • Free high speed Wi-Fi

  • Located in the city centre

  • Private parking

  • Fitness center and sauna

  • 4 meeting rooms

Our accommodation(s)

Single Bed

Single room with 1 single bed

  • 1 pers. max
  • 13 m² / 139 sq ft
  • Bedding 1 x Single bed(s)
  • Views: Courtyard View

Hotel location

Mercure Ostrava Center Hotel

Ceskobratrska 18/1742
702 00 OSTRAVA
Czech Republic

GPS:49.839069, 18.287376

Telephone
Fax +420 595 606 601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

WINESTONE

WINESTONE® is a brand new restaurant concept. It is aimed particularly at creating an attractive culinary experience provided by a menu composed of high quality dishes and excellent wines served in a creative way.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  818 reviews

TripAdvisor Rating  4.5/5  616 reviews

Unreasonable Deposit Policy & Payment Process

Customer review rating 0.5/5

Allam Business - Confirmed reviews ALL

I am extremely dissatisfied with my experience at this hotel. Upon check-in, I was charged a deposit that was significantly higher than the actual cost of my stay. Then, during check-out, I had to pay for the accommodation again, while being told I would need to wait 14 days for the deposit to be refunded. This practice is unacceptable and unlike anything I've experienced at other hotels. Essentially, I ended up paying more than twice the required amount upfront, which is highly inconvenient and unreasonable! I don't recommend this hotel to anyone!

Dear Mr. A., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the frustration and inconvenience you experienced at check-in and check-out due to our technical issues with the payment terminals. Please allow us to clarify our payment process. The preauthorization of your card for a deposit is a standard practice intended to secure your reservation and cover any incidental charges. Unfortunately, due to the technical difficulties we faced, this process was disrupted, leading to the deposit being charged and later needing to be refunded. Your experience does not reflect the standard of service we aspire to provide, and we are actively working to rectify these technical issues to ensure they do not happen in the future. We value your feedback as it helps us improve our services. We appreciate your understanding, and we hope you might reconsider your impression of our hotel should you choose to stay with us again in the future. Sincerely, Jiří Hnolík, general manager

Super

Customer review rating 5.0/5

Libor S. Business - Confirmed reviews ALL

Super

Dobrý den Libore, děkuji za Vaše nádherné hodnocení hotelu Mercure Ostrava, kterého si nesmírně vážím. Jsem rád, že jste si pobyt u nás užila a budu se těšit na Vaši příští návštěvu. Krásný den, Jiří Hnolík, ředitel hotelu

Good location and breakfast.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Only the beds could me more comfortable (a bit softer).

Dear Albert, thank you for taking your time and giving us review. I am pleased to hear that you enjoyed breakfast in our hotel. On the other hand I am sorry to hear that the quality of our bedding didn't meet your requirements. I can assure you that the mattress is a high quality but if it doesn't suit you we can adjust the firm for you. Please let us know your requirements during you next visit and we will be happy to assist. Kind regards, Jiří Hnolík, General manager

Central and quiet

Customer review rating 5.0/5

Tomasz Families - Confirmed reviews ALL

Spacious rooms, comfortable beds and good food. Just right for a nice stay!

Dear Tomasz, thank you for taking your time and giving us so nice review. We really appreciate it. We are glad that you enjoyed your stay with us! We look forward to your next visit. Kind regards, Jiří Hnolík, general manager

The room was comfortable but the staff were a bit formal

Customer review rating 2.5/5

Pete Solo - Confirmed reviews ALL

I arrived at about 12.00 which is before check-in but I wanted to leave my bag. The woman at the checkin was unfriendly and did not really want to help. I felt that she and teh other staff were not interested in helping an Englishman with a rucksack, preferring Czechs in suits. Fortunately that was not my experience elsewhere in Ostrava which is a lovely city.

Dear Mr. C., Thank you for taking the time to share your feedback regarding your recent experience at our reception. I’m sorry to hear that you felt the staff at the reception were unfriendly and unhelpful. This is surprising to us, as our team is dedicated to providing excellent service and ensuring a positive experience for all our clients. We have a strong commitment to professionalism and friendliness, and it is disheartening to learn that your perception was otherwise. While your experience does not reflect the standard we uphold, we appreciate you bringing this matter to our attention. We will look into this situation to understand it better and address any areas where we can improve. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding. Best regards, Jiří Hnolík, general manager

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Other web-users rate our hotel

  • 279 reviews 8.2/10 Location
  • 371 reviews 8.3/10 Room
  • 373 reviews 9.2/10 Service
  • 10 reviews 5.2/10 WiFi
  • 304 reviews 9.7/10 Breakfast
  • 134 reviews 9/10 Cleanliness
  • 71 reviews 4.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.